CRM & Telephony Integration (CTI) with Call-Integra for Microsoft Dynamics CRM
Call-Integra for Microsoft Dynamics CRM integrates your CRM and telephony systems providing integration for your Microsoft Dynamics CRM solution. Call-Integra for Microsoft Dynamics CRM enables you to optimize your investment in your Microsoft Dynamics CRM and Telephone infrastructure providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner.
Initiate an outgoing call
A call can be started by simply selection of item like contact.
User can dial number by using dialer and call using call button.
Pop Up Screen
Call Receive/ End:
Call can be received by using receive button and end call using end button.
Create CRM records:
User can directly create contact on clicking contact button. The contact form will get open. Likewise, user can create Lead, Opportunity, Account and Case.
User can create activities. Call-Integra provide Activities like Task, Email and Letter.
User can add another call using add call (+) button. Call-Integra provides add 3 call functionality.
User can switch two calls using Switch call button.
User can hold between two call.
If this has been insightful, we invite an opportunity for sharing and listening further thoughts and propagate our cut towards the solution.
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